Senacor Tech

Omni-channel

Technology has become ubiquitous in all our lives. We have come to expect a seamless digital experience in all areas. Insurance companies are by no means exempt from this trend; they have to meet customer needs and provide new and customer-centric solutions. In order to meet customer expectations, it is imperative for insurance companies to drive the development of a broad and integrated channel spectrum, bi-directionally catering to customer and sales organization alike.

 

From customer to insurer: Customers want to be able to contact their insurer at any given time and through their preferred channel. And they want to be able to access the entire range of products. It’s up to the customer to decide whether to conduct business in full self-service mode or seek advice and counsel at any point.

 

From insurer to customer: An integrated spectrum of channels creates valuable feedback. Customers may be approached with tailor-made offers or support. They are kept informed and up-to-date and are thus open for advice and eventually purchase.

 

A set-up like this enables insurers to position themselves in the marketplace as supportive and customer-oriented. The all-important touchpoint with the customer is thus retained – even in times of all-out digitalization.


Services

Omni-channel sales and service.

Design and implementation of sales and service modules. We build bi-directional modules – from customer service and application processes to digital insurance files, notification of claim, and prevention processes. All of it integrated into one digital omni-channel world, embedded in a portal that hosts customers and sales & services alike.


Omni-channel orchestration of sales and services.

Assembly of a hybrid and omni-channel insurance solution for the orchestration of all process levels as well as linkage of sales and service modules. This in both directions: customer service portal as well as sales & services and back office portal (hybrid use through shared processes). An important part here is assuring the frictionless change of channel by the customer without loss of information by establishing a Single Point of Truth.


Tailor-made implementation.

With the aid of cutting-edge technology Senacor designs and develops platform-independent solutions. Either as native mobile apps for iOS and Android, Web Components or as any desired hybrid form, tailored to the needs of our customers. Senacor is capable of expanding and enhancing existing solutions and integrating new concepts into legacy systems but is also fully capable of developing new systems from the ground up.


Project references
01
#mobile app

Customer portal as a sales and service platform.

02
#real-time

Maximum transparency in the event of loss by digital claims assistant.

01
#mobile app

Customer portal as a sales and service platform.

02
#real-time

Maximum transparency in the event of loss by digital claims assistant.


Contact persons
Senacor Insurance - CHRISTIAN RUBEY
Christian Rubey
Business Development
j o b s
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